Refund policy

At Sootheez, we’re all about making sure you’re thrilled with your purchases! That’s why we offer a 100% money-back guarantee for 30 days, giving you plenty of time to decide if it’s perfect for you. 

If something’s not quite right, just let us know with a quick message and a few photos if needed, and we’ll happily send you a replacement or issue a full refund right away, whichever you’d like. We’re here to make shopping with us feel easy and worry-free!

You’ll also enjoy fast and free shipping on all eligible orders, so your items arrive quick and at no extra cost.

Changed your mind? No problem—you’ve got 30 days to send it back with our free returns, no hassle involved.

Plus, our friendly 24/7 customer support team is always ready to help, day or night. This applies to all products not on sale, so you can shop with total confidence. Want to dive into all the exciting details? Check out our full refund policy page—we can’t wait to make your experience absolutely fantastic!